Questions to Ask Your EV Charger Installer Before Installation
Ensure you get a quality installation by asking these essential questions before committing to an installer.
By Sarah Thompson·5 January 2025·6 min read·Updated 20 January 2025
Before Getting Quotes
Certifications and Accreditations
- Are you OZEV-approved for grant applications?
- What electrical certifications do you hold (NICEIC, NAPIT, etc.)?
- Are your electricians Part P certified?
- Are you approved by the charger manufacturer?
Experience
- How many EV charger installations have you completed?
- Do you have experience with my specific charger model?
- Can you provide references or reviews?
About the Quote
- Does the quote include everything (charger, installation, materials)?
- Are there any potential additional costs?
- What happens if additional work is needed?
- Is the price fixed or subject to change?
Installation Details
- Will you conduct a site survey before quoting?
- What route will the cable take?
- Will you need to upgrade my consumer unit?
- How long will installation take?
- Will you notify my DNO if required?
After Installation
- What certificates will I receive?
- How does the warranty work?
- Who do I contact for support issues?
- Will you help me set up the app?
- Is aftercare/maintenance available?
Red Flags to Watch For
- Unwilling to provide certifications
- No site survey before quoting
- Significantly cheaper than other quotes
- Pressure to decide immediately
- Poor or no reviews online
- Won't put agreement in writing
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